Swift Desk…Practical, Intuitive, and Affordable Help Desk Solution
Swift Desk is a cloud based help desk solution. It’s a game changer in turning ordinary user support agents from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with user issues to ensure that businesses suffer no downtime. It’s so intuitive that any new user can be up and running in under 2 minutes, it has been delivering smiles to millions of support agents, end-users, and stakeholders alike.
What Makes Swift Desk Unique
Get out-of-the-box performance
Chose the fastest route to solve your user support desk problems with the most essential functionality. Forget about fancy bells and whistles that add no real value. Swift Desk will be up and running, communicating to your users in less than an hour.
Help others help themselves
Add a knowledge base (FAQ), online community using user generated comments to reduce the time a user spends to have their problem resolved so users get better self-service and agents see improved efficiency and faster resolution.
Better Customer Support
Thousands of users use Swift Desk software daily to track, organize and resolve customer issues.
With Swift Desk’s reporting and analytics tools, you can get insights into what matters most – from seeing the performance of your team, to how satisfied your customers are.
Less Support Work
86% of users say the integrated knowledge base (FAQ) decreased the number of their support requests.
Faster Response Time
Keep customers happy and your team on top of things with the right data at the right time.
100% Cloud Help Desk
Get your help desk up and running in minutes with the hassle-free Swift Desk’s cloud service. All comes with a fully responsive layout that support all devices.
Get the right information from users
Dynamic request forms and ticket fields give agents extra context, so they’re better prepared for the conversation and can offer more personalized user support.
Create help desk tickets for IT, support, HR, & more, starting at $15/month
Get going in minutes
It’s easy to get started. No setup time or installation required with our cloud-based offering. Get to done faster with time-saving tools like ticket views, approval workflows, and automation — all out-of-the-box.
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Easier than your inbox
Don’t lose track of a conversation with your customer. Move the conversation from the inbox to one queue in Swift Desk so nothing falls through the cracks. Experience less back and forth and more resolved tickets.
Help customers help themselves, the best way to scale support with a limited staff. Save time and reduce tickets with an integrated knowledge base. Add Confluence knowledge base for free; pay only for those who author content.
Are you a new startup or a global powerhouse? It doesn’t matter.
Get all Swift Desk features for one price
We run your help desk on your choice of domain or sub domain with your own custom email address.
per agent/per month (minimum 10 agent license) (paid yearly)
We run your help desk under our own generic domain with our email address.
per agent/per month (minimum 5 agent license) (paid yearly)
(or $19.5 per agent / per month) (paid monthly)
Swift Desk is full of features and customizable components. Everything is included, no hidden fees.
Full Features List:
Advanced Ticket Search
Execute detailed custom searches from the – even using custom field values.
Customize the background images with complete freedom and flexibility so it looks like part of your website.
Custom Email Replies
Determine how the help desk processes agent replies to email notifications. Select either agent notes or user replies.
CAPTCHAs are displayed on all newly created tickets and guest tickets to avoid abusive or suspicious activity.
Ensure agents provide vital information. Make selecting or entering values for some of the ticket fields compulsory.
Author, publish and manage announcement content on your web portal from within the help desk.
Author and publish articles that provide users with how-to information and answers to FAQs.
Knowledge base (FAQ) Publishing
Author, publish and manage FAQ content on your web portal from within the help desk.
Custom Automatic Emails
Customize the look and feel of auto-reply emails for each ticket or automation.
Custom Ticket Fields
Categorize tickets using data fields most pertinent to your organization or specific department.
Control the the exact URL and IP address associated with your help desk if you’re using Swift Desk On-Premise.
Customize trigger behavior by modifying default triggers, or by creating your own.
Custom User Fields
Capture the user information that’s most pertinent to your specific organization. You can also add optional ticket fields relevant to your specific business situation.
All customer data is immediately written to disk and backed up across multiple locations.
Date and Time Settings
Customize the specific format your help desk uses to display dates and times.
Make important files and resources available to your users from the knowledge base (FAQ) section.
Trigger help desk actions by adding special email action codes to your replies.
Department & Categories
Allow users to select the category or department their feedback belongs to in order to speed up time to resolution.
Set the status of feedback submissions so users have visibility into how they’re server using a star rating system.
Determine the types of feedback users can submit in the user portal.
Automatically run specific actions on individual tickets after a defined period of time has elapsed, or on a specific date.
Full RESTful API
Use external code to retrieve, modify, or create data within the help desk.
Automatically lock an account after a number of failed login attempts within a short period of time.
New Reply Triggers
Trigger ticket actions in response to events regarding new ticket replies.
New Ticket Triggers
Trigger ticket actions in response to events regarding new tickets with automatic email updates.
Swift Desk service providers operate state-of-the-art data centers which are externally audited to the A SSAE 16 SOC 1 Type I standard.
Portal Branding and Design
Change the look and feel of your help desk user portal to reflect your brand or business. 3 main themes to choose from, with a custom background image.
Portal Rate Limiting
Prevent a user or bot from carrying out the same action repeatedly within a short period of time.
Easily select, edit and customize the layout of the user portal. 9 Different Skins to choose from.
3 separate User, Admin, and Super Admin dash boards with different access levels of the help desk.
Swift Desk uses a number of services to monitor server performance at all times.
Improve help desk performance by enabling ticket archiving of old tickets.
Assign tickets to individual agents or teams – automatically or manually. 4 Different Ticket Statuses included.
Attach files to your messages using simple drag and drop – including screenshots, updated software drivers, or guides and manuals.
Group tickets based on categories, a general-purpose grouping field to link tickets across departments.
Ticket Message History
View all ticket message history between users and agents.
Assign a ticket a priority level – ordered from lowest to highest.
Let your unregistered users open a new ticket, even if they are not registered in the help desk portal with an optional guest tickets section.
View a feed or summary of ticket satisfaction feedback provided by users.
Track whether it’s an agent or the user that needs to act next on a ticket – or if the ticket has been resolved.
Ticket Update Triggers
Trigger ticket actions in response to events regarding changes to existing tickets.
Control how users are able to create new accounts associated with your help desk.
Easily capture and view everything you need to know about your customers.
Automatically associate users with organizations based on their email address.
Full RTL Support
Support Arabic and Hebrew languages translation, and all Latin based LTR (left to right) languages.
Full Email Management
Decide on the email sent content, use your local server’s SMTP email delivery to send updates from your own domain.
Watch a demo
See how Swift Desk helps you improve relationships with your customers and provide them with a seamless experience.
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